What to check before choosing an insurance broker in the UAE?

  • Home
  • Insurance
  • What to check before choosing an insurance broker in the UAE?

Navigating the insurance market in the Emirates can feel like walking through a maze. With dozens of insurance companies and hundreds of policies for everything from cars to health, finding the right coverage is rarely straightforward. This is why many residents and business owners turn to an insurance broker in UAE. But not all brokers are created equal. Choosing the wrong partner can lead to denied claims, hidden exclusions, or simply paying too much for too little coverage.

To ensure your financial safety, here are the critical factors you must verify before signing any agreement.

1. Regulatory licensing and compliance

The most non-negotiable check is the license. In the UAE, legitimate insurance brokers are strictly regulated by the Central Bank of the UAE (CBUAE). Never work with a freelancer or “consultant” who cannot provide a valid license number. A licensed broker is legally bound to act in your best interest and adhere to strict ethical standards, whereas an unlicensed agent has no accountability if they sell you a phantom policy or misrepresent terms.

2. Independence and market access

Are they truly independent, or are they just pushing one company’s product? The main advantage of using a broker is choice. A quality broker should have strong relationships with a wide network of both local and international insurers. They should be able to present you with a comparison of at least three different quotes for any request. If a broker tries to force a single option on you without explanation, they may be incentivized by higher commissions rather than your actual needs.

3. Claims support capability

Selling a policy is easy; getting a claim paid is the hard part. The true value of a broker is proven when things go wrong. Ask potential brokers about their claims handling process. Do they have a dedicated claims department? Will they fight on your behalf if an insurer unfairly rejects a request? If their service ends the moment you pay the premium, they are not the right partner for you. You need an advocate who stays with you throughout the policy lifecycle.

4. Expertise in personal lines

While many brokers focus solely on big corporate contracts, you need a partner who values individual clients just as highly. Whether you need coverage for your family’s health, your home contents, or travel, the broker should have specific expertise in personal insurance in UAE. They should understand the nuances of local laws—such as the mandatory health insurance requirements in Dubai and Abu Dhabi—to ensure you are always compliant and fully protected.

Secure your peace of mind with Colemont

If you are looking for a partner who ticks every one of these boxes, look no further than Colemont. As a trusted and fully licensed insurance intermediary, we pride ourselves on transparency and client advocacy. We don’t just sell policies; we engineer safety nets tailored to your specific life or business.

At Colemont, we understand that every client is unique. Our team of experts rigorously compares top-tier insurers to find you the best rates without compromising on protection. From securing your family’s medical needs to protecting your vehicle fleet, we handle the fine print so you don’t have to.

Don’t leave your protection to chance.

Ready to get coverage that you can actually rely on? Contact Colemont today for a free consultation and let us find the perfect policy for you.